- Our working days are Mondays to Fridays, excluding weekends and public holidays.
- For all sales enquiry, kindly click contact us and fill in the detail.
- All transactions (emails and payment verifications) will be attended to within 1-2 working days.
- Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
- Orders will be shipped out within 1-2 working days upon payment verification.
- Mailing days include weekdays only, excluding weekends and public holidays.
- All orders are shipped out according to order number, we do not combine orders.
- For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
- All shipping charges will be calculated automatically when your check out based on weight & your shipping country.
- Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.
DISCOUNT CODES/ VOUCHERS
- If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
- Discount codes may or may not come with an expiry date. This will be informed accordingly.
- Discount codes are strictly non-extensible.
- Orders placed using discount codes are not applicable for exchange and returns.
MEASUREMENTS/ REPRESENTATION OF ITEMS
- Measurements stated may vary 1cm-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
- Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.
- Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.