Free Return Term & Condition
*Waorder provides returns for all items, except Promotion items within 7 days.
*Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
*FREE RETURN only for west Malaysia’s customer (East Malaysia’s customer have to pay for postage)
*Goods cannot washed before
*Goods with proper packaging
*Able to print the shipping slip by printer
*Refund only will be done after we receive goods
*Only can use the shipping slip provided by seller
1.Fill up the return form-> click here
2. After get reply from us & print the shipping slip.
3. Dropoff at any poslaju branch will do
*All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.
*Please note that return parcels may take up to 3 working days to be processed.
Do you accept returns & Defective Items ?
Waorder provides returns for all items, except Promotion items within 7 days.
I found a defect on my item but I’ve already washed it. What should I do?
We’re unable to accept your return as it had been washed. Please check your item upon receipt.
I would like to request a refund in cash (in any condition).
We apologize that we are unable to provide any refunds in cash.
The size doesn’t fit me. Can I change it to other size ?
Yes. Exchanges due to this reason will be charged a processing fee.
Can I visit your store for the return/exchange ?
Yes. You may drop by our store to perform the exchange after an appointment. However, it is subject to stock availability of the item that you wish to exchange, and must be done within 7 days upon receiving your parcel.
The color look different from the website.
Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.