Shipping & Delivery

DELIVERY POLICY

  1. All deliveries are only within Malaysia.  Street names and POS code must be correct and accurate.
  2. We only use standard packaging materials for all orders.
  3. We deliver each order to one delivery address within Malaysia. 

SHIPPING INFORMATION

  1. STRICTLY NO REFUND for shipping & handling charges.
  2. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

  1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  2. Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays.
  3. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
  • Peninsular Malaysia : 1 - 3 business working days.*
  • Sabah & Sarawak : 3 - 5 business working days.*

*subject to courier service’s changes.Courier Service we use is J&T.

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PICK UP TIME

  1. Pick up time for Orders are 4 Hours after the Orders are confirmed and paid.
  2. Customers that come for pick up are not allowed to pick up his/her orders earlier than the Pick Up time.
  3. Ready to pick up orders' email will sent once the Orders are ready.

 PRE-ORDER ITEM

  1. Customers can choose the method of delivery for pre-order items which are ship through air or sea.
  2. All pre-order items are needed to wait 14 Days or 28 Days to restock.
  3. All pre-order items have to pay first and wait for the email update of order.