Shipping & Delivery
- All deliveries are only within Malaysia. Street names and POS code must be correct and accurate.
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address within Malaysia.
- STRICTLY NO REFUND for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
- Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
- Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
- Peninsular Malaysia : 1 - 3 business working days.*
- Sabah & Sarawak : 3 - 5 business working days.*
*subject to courier service’s changes.Courier Service we use is J&T.
PICK UP TIME
- Pick up time for Orders are 4 Hours after the Orders are confirmed and paid.
- Customers that come for pick up are not allowed to pick up his/her orders earlier than the Pick Up time.
- Ready to pick up orders' email will sent once the Orders are ready.
- Customers can choose the method of delivery for pre-order items which are ship through air or sea.
- All pre-order items are needed to wait 14 Days or 28 Days to restock.
- All pre-order items have to pay first and wait for the email update of order.